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Leidos · 5 months ago

TRANSPORT / IP (TRIP) NOC TECHNICIAN

O'Fallon, IL

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $75K/yr

Leidos is a technology company that supports the Defense Information Systems Agency (DISA) by providing GIG/Defense Information System Network services. The TRANSPORT / IP (TRIP) NOC TECHNICIAN role involves monitoring network events, troubleshooting faults, and coordinating service restoration efforts in a 24/7 operations environment.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Create and update tickets utilizing ITSM

Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools

Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support

Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Works directly with Shift lead and O&M leadership for guidance

Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure

Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in training Network controllers within O&M; Effectively communicates with the O&M team and the customer

Provide technical advice and insight to peers and customers to assist in resolution of complex issues

Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc

Qualification

DoD-8570 IAT Level 2RoutersSwitchesCrypto devicesNetwork topologiesAlarm surveillanceFault managementLAN maintenancePerformance managementMS Office suiteIP architectureTelco NOC experienceChange managementCCNACYSA+CASPCCNPJNCIE-ENTJNCIA-JunosWCNACCIEF5 Networks CertifiedITILv4CCA-NCCA-VSolarWinds Certified

Required

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

Ability to work in a 24/7 operation

Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management

Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching

General understanding of network topologies, both transport and IP

Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance

Preferred

Tech control facility or cyber transport experience

Circuit actions and vendor experience

IP architecture experience

Telco NOC, inside or outside plant experience

Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs

Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management

any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program