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Connect America · 3 months ago

Field Service Support Technician - Plymouth, MA

MA, US

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Connect America is a leading provider of connected care solutions for aging individuals and at-risk populations. The Field Service Support Technician role involves providing exceptional customer service while performing in-home installations and support for Lifeline's personal emergency response equipment.

Health CareMedicalService Industry

Responsibilities

Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service

Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner

Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products

Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers

Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards

Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use

Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment

Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required

Provides management with feedback and ides for continuous improvement

Occasional evening and/or weekend appointments required for emergency service work orders

Qualification

Customer serviceIn-home installationsBasic machinery operationElectronic equipment understandingCompassionate communicationTask organizationPhysical stamina