TeamLogic IT · 5 months ago
Future Opening: MSP Level III IT Support Technician
Miami, FL 33155
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
5+ years expTeamLogic IT is a company dedicated to providing IT support and solutions. The IT Technician’s role is to ensure system operation and functionality, responding to support requests and providing excellent customer service while collaborating with the sales team on technical assessments and account management.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use Professional Services Automation (PSA), remote tools (RMM) and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus/EDR/MDR software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Network firewall and switch administration and maintenance
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Define and maintain Tech Stack (solutions/vendors) to be adopted
Establishing good relationships with all departments and colleagues
Ensuring company safety and security standards are met
Some network and server solution design and architecture
Qualification
Required
5 years work experience in the MSP space (mandatory)
Experience with desktop and server operating systems including Windows and Mac OS
CompTIA Network+/Security+ and MS 365 certifications
Good knowledge of English and Spanish
Satisfactory Background Check contingent to hiring
Benefits
Flexible schedule
Opportunity for advancement
Paid time off
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture
Training & Development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase