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Yancey Bros. Co. · 4 months ago

Electric Power Generation Field Service Technician

Austell, Georgia, United States

Full-time

Onsite

Mid Level

3+ years exp

Yancey Bros. Co. has been serving as the authorized Caterpillar equipment dealer for Georgia since 1914. The Electric Power Generation Field Service Technician will provide field service support for Caterpillar's Commercial Product line, focusing on the installation, maintenance, and troubleshooting of engine and electrical systems.

Machinery

Responsibilities

Provide customer support for on-site facilities through technical evaluations of specific application, troubleshooting, and problem solving

Repair and maintain reciprocal engine based power generation/Industrial Systems throughout the territory

Provide guidance, assistance, and training to service technicians and customers as requested

Explain and defend warranty decisions; generate and communicate service bulletins to both customers and office personnel

Communicate cost, service and reliability issues from Field to office personnel with intent of convincing appropriate departments for cost reduction and design improvements

Write full reports on findings from field service events, with clear, concise information

Communicate daily clear comprehensive field reports regarding assigned units

Represent the Power Systems group in the field

Maintain service manuals

Perform all work in accordance with established time, quality standards and safety procedures

Must be able to obtain a CDL license if required

Participate in required safety program, and work in a safe manner

Additional duties as assigned by manager

Qualification

Diesel EnginesNatural Gas EnginesElectrical SwitchgearAutomatic Transfer SwitchesPower Generation ComponentsPower ElectronicsElectronic ControlsFuel SystemsMicrosoft OfficeCustomer Relationship ManagementHands-on WorkLearning MotivationReading SchematicsMechanical DrawingsSafety AwarenessSense of UrgencyProblem SolvingWritten CommunicationOral CommunicationTeamworkIntegrity

Required

Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment

Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems

Microsoft Office Software proficiency

Able to read electrical schematics and equipment mechanical drawings

Excellence at managing Customer relationships

High level of responsiveness, and a strong proactive attitude to problem solving

Ability and motivation to learn quickly

Excellent written and oral communication skills

Desire and aptitude to perform hands-on work

Must be 21-years-old or older

Valid, active driver's license

Ability to read, write, and speak English

Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel, Background check and MVR with less than 10 points, DOT Physical, Drug Screen

Must not be disqualified to drive a CMV under 49 CFR § 391.15