Christ Community Health Services West Tennessee · 4 months ago
SPECIALTY PHARMACY TECHNICIAN (ON SITE)
Jackson, TN, US
Full-time
Onsite
Entry, Mid Level
2+ years expChrist Community Health Services West Tennessee is a healthcare organization focused on providing comprehensive services. The Specialty Pharmacy Technician supports the operations of a specialty pharmacy by assisting pharmacists with the preparation, processing, and dispensing of specialty medications while ensuring compliance with regulatory requirements.
Hospital & Health Care
Responsibilities
Process and fill specialty medication prescriptions under the supervision of a specialty pharmacist
Conduct benefits investigations and obtain prior authorizations, working closely with insurance companies and providers
Manage specialty medication inventory ensuring proper storage, handling, and tracking
Document and maintain thorough records of patient interactions for regulatory compliance
Assist with quality assurance programs and ensure adherence to all federal, state, and local regulations
Stay up to date on new specialty pharmacy regulations and company policies
Serve as the primary point of contact by answering inbound calls from patients, providers, and pharmacy staff members regarding prescriptions and pharmacy services
Process specialty prescription refill requests and verify patient information
Coordinate patient follow-ups to monitor adherence and address concerns
Provide patients with updates on prescription status and delivery timelines
Escalate clinical issues, beyond the scope of a pharmacy technician, to the specialty pharmacist when necessary
Work closely with internal pharmacy staff to resolve medication-related concerns
Assist with outbound calls for prescription reminders and follow-ups as needed
Assist in-house pharmacy staff with general, retail-style pharmacy workflow and tasks in the event pharmacy technician coverage is needed
Accurately enter prescription drug data into pharmacy operating system
Processing patient transactions, including ringing up purchases and handling payments
Treats patients, co-workers, and clinic staff in a respectful and confidential manner
Able to respond to the requests of patients, co-workers, clinic staff requests in a courteous and timely manner
Understands and adheres to patient confidentiality practices and procedures, and will hold themselves accountable to ensuring patient privacy
Engages in quality assurance activities to support specialty pharmacy operations and patient care
Accurately document required information in an efficient and timely manner to support seamless patient care and with adherence specialty pharmacy regulation and compliance
Performs other clinical and pharmacy duties as assigned to accommodate reasonable needs of the patients and the department provided duties to meet practice norms and legal regulations/standards
Qualification
Required
High School Diploma or GED
Tennessee state Pharmacy Technician licensure in good standing
Pharmacy Technician Certification (PTCB or equivalent) in good standing
Strong knowledge of pharmacy calculations and sig codes, and commonly prescribed medications
Minimum of 1 year of experience in a specialty pharmacy setting
Minimum of 2 years of experience in any of the follow settings: retail pharmacy, hospital pharmacy, or pharmacy call center
Basic knowledge and navigational skills of Microsoft Office programs (Microsoft Teams, Word, Excel, Outlook, etc.)
Strong problem-solving and investigative skills
Strong customer service and verbal and written communication skills
Preferred
Proficiency in navigating TherigySTM specialty pharmacy management software highly preferred
Proficiency in eClinicalWorks highly preferred
Proficiency in PioneerRx pharmacy software highly preferred
Proficiency in navigating prior authorization hub CoverMyMeds and experience in prior authorization processing
Previous call center experience preferably in a healthcare and/or pharmacy setting
Preferred Bachelors and/or post graduate degree
5+ years' work experience in a specialty pharmacy setting
5+ years' work experience in a retail pharmacy, hospital pharmacy, or pharmacy call center setting
Benefits
Competitive salary
Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Opportunities for professional development
Company
Christ Community Health Services West Tennessee
Christ Community Health Services' goal is to provide high-quality healthcare to the underserved in the context of distinctively Christian service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Wagner, MHCM, CHC, CMPE
Interim Chief Financial Officer
Talia Peterson
Chief Financial Officer
Company data provided by crunchbase