Taku Health Services, LLC ยท 2 weeks ago
Support Technician (Telecommunications)
Rockville, MD
Full-time
Onsite
Entry, Mid Level
$35/hr - $37/hr
2+ years expTaku Health Services, LLC is committed to providing transformative health operational capabilities. They are seeking a detail-oriented and experienced Support Technician in Telecommunications to provide first-level support for telecommunications and related IT issues, ensuring timely resolution and collaboration with network teams.
Government Administration
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person
Identify, research, and resolve technical problems related to voice, data, and video communication systems
Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up
Escalate complex issues to higher-level support or vendors as needed
Assist in the installation, configuration, and maintenance of telecommunications hardware and software
Maintain accurate records of support activities, system configurations, and user interactions
Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems
Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms
Qualification
Required
Strong problem-solving skills and ability to plan and deliver technical solutions independently
Excellent written and verbal communication skills
Ability to manage multiple priorities and deliver under tight deadlines
Strong analytical skills and attention to detail
Associate's degree
At least 2 years of experience and with providing telecom support
Clearance: Public Trust
Citizenship: US Citizen by birth or naturalization
Benefits
Medical, dental, and vision insurance
401(k) plan with company matching
Tax-deferred savings options
Supplementary benefits
Paid time off
Professional development opportunities
Company
Taku Health Services, LLC
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase