Liberty Group South Africa ยท 2 months ago
IT/Desktop Support Technician
United States
Full-time
Remote
Entry, Mid Level
2+ years expLiberty Software is seeking an IT professional with broad experience to join their Tech Team as an IT/Desktop Support Technician. This role is crucial in providing remote support and virtual guidance to independent pharmacies nationwide, requiring both technical skills and excellent customer service.
Financial ServicesHealth CareInsuranceLife Insurance
No H1B
Responsibilities
Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
Administer LANs according to TCP/IP networking protocols
Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
Anticipate communication and networking problems and implement preventive measures
Qualification
Required
Bachelor's Degree in Computer Engineering or related field, and at least two years of experience in an IT support role, or equivalent combination of education and experience
Excellent understanding of computer networking and proven knowledge of TCP/IP
Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
Desktop support or similar experience required
Must have exceptional communication skills, both in-person and over the phone
Experience using Microsoft Windows and associated programs
Preferred
strong background in workstation management and hardware and OS installations and upgrades
Benefits
100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
Company
Liberty Group South Africa
At Liberty we believe that knowledge shared can change people's realities, every day.
Founded in 1957Gauteng, NA - South Africa, ZAF
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-02
Company data provided by crunchbase