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Maplecrest Ford Lincoln · 4 months ago

FORD SENIOR MASTER TECHNICIAN

VAUXHALL, NJ

Full-time

Onsite

Senior Level

$0/hr - $55/hr

Maplecrest Ford Lincoln is seeking a Senior Master Technician to oversee operations in their auto service unit. The role involves supervising technicians, ensuring compliance with quality standards, and managing client relations to facilitate vehicle repairs.

AutomotiveCustomer ServiceRetail

Responsibilities

Oversee operations in an auto service unit to ensure compliance with quality standards

Contact clients and convince them to bring vehicles to their unit for repairs

Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs

Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs

Conduct price negotiations with clients to reach a favorable bargain for both management and client

Oversee the hiring and training of an effective auto service team

Maintain accurate record of all accounts and relevant financial information

Monitor inventory to regulate and ensure availability of required vehicle parts

Ensure automotive service staff comply with environmental laws and regulations

Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department

Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones

Listen to client complaints and assist in addressing their issues and resolving challenges

Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws

Assign and schedule work duties to auto service staff according to their skills

Follow up customers to obtain feedback and ensure they are satisfied with received service

Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

Strong communication and customer service orientation: A good mechanic must be able to communicate and relate very well with customers. This quality is very important in conveying information on car condition to customers and convincing them that you are capable of handling the problem. Customers will always feel at ease when complex technical issues are explained to them in plain language that they can easily understand

Good diagnostic and problem solving skills: A good auto mechanic should be able to quickly identify the source of minor problems manually. For complex problem, using diagnostic tools is important. Also, it is very important that the mechanic is able to fix or proffer solution to the problems in real time

Dexterous and energetic: He/she should be skilled at using complex and hand tools. In addition, he/she must be energetic and have the stamina to sit, stand, bend, kneel, and squat while carrying out his/her job

Educated and certified: These two requirements may not be mandatory, but they are necessary. For one to be employed as a mechanic, he/she must be trained. Going ahead to obtain a recognized certificate like the ASE certificate for auto technicians presents him/her as a true professional. Also, most employers prefer to hire auto mechanics with minimum qualification of high school diploma

Innovative and ability to learn fast: A good automobile mechanic must always be on the lookout for better techniques and tools for carrying out his/her duties. He/she must be able to learn and adapt fast to changes in diagnostic and repair technology

Qualification

ASE certificationAutomotive diagnosticsSupervisory skillsCustomer serviceProblem solvingInnovative mindsetDexterityCommunication skills

Required