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The Blood Connection · 4 months ago

Donor Services Technician (Seneca)

1308 Sandifer Blvd, Seneca, SC 29678, USA

Full-time

Onsite

New Grad, Entry Level

The Blood Connection is committed to saving lives and enhancing community impact. The Donor Services Technician plays a crucial role in maximizing the donor experience by providing exemplary customer service, assessing donor eligibility, and ensuring a welcoming environment for donors.

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Responsibilities

Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience

Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act

Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Assesses donor eligibility by performing computer verification

Screens prospective donors through medical history, mini physical, and testing results

Provides educational material

Performs the donor health history and physical assessment according to current standard operating procedures

Selects proper material for blood collection

Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)

Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Communicates the TBC vision of donor experience to patrons

Capable of conveying the organizational values

Capable of conveying the operational mission

Engages donors in conversation and makes them feel important

Stays 'close to the customer' and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance

Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied

Extends appreciation and gratitude to donors

Completes TBC Donation Experience Training

Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient

Provides professional, courteous, and prompt service

Performs reception and telephone duties as assigned

Performs donor collection support tasks (as indicated by appropriate training and release-to-task)

Stocks donor screening room

Participates in TBC sponsored blood drives and other special events

Other duties as assigned or required