Cellular Sales ยท 3 months ago
IT Field Support Technician
NCPR-PROVIDENCE ROAD
Full-time
Onsite
Mid Level
$23/hr - $31/hr
3+ years expCellular Sales is seeking an IT Field Support Technician who will work under the general supervision of the IT Field Support Manager. The role involves providing primary support for hardware and software solutions in retail locations, resolving user problems, and ensuring excellent customer service.
Telecommunications
Responsibilities
Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person
Assist with identifying problems and providing potential resolutions
Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels
Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation
Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards
Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution
Regularly communicates with team and leadership of potential trends, significant problems and individual market requests
Maintains up to date knowledge of company software, hardware and approved documented procedures
Schedules preventative maintenance on company owned vehicle
Escalate and schedules vendor services as necessary
Installation and troubleshooting of WAN/LAN, Cat 6e cabling
Manage and track inventory stockroom(s) for designated territory according to team standards
Responsible for expense records and reports for company provided procurement card
Qualification
Required
HS diploma
Minimum 3 years verifiable technology support
Ability to deal with stress and changing priorities
Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
Excellent interpersonal skills with the ability to work both independently and as part of a team
Strong troubleshooting skills
Must possess a valid US driver's license with a clean driving history for the past 3 years
Preferred
Two or four year degree
Industry certifications a plus
Understanding of ITIL
Company
Cellular Sales
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection.
5001-10000 employees
H1B Sponsorship
Cellular Sales has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Dane Scism
CEO/founder
Company data provided by crunchbase