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IMA Financial Group, Inc. · 3 hours ago

IT Field System Technician

Birmingham, AL

Full-time

Onsite

Mid, Senior Level

5+ years exp

IMA Financial Group, Inc. is an entrepreneurial company known for its strong values and commitment to diversity. They are seeking an IT Field System Technician to support end users by diagnosing and resolving desktop and hardware issues, managing user accounts, and providing training for junior IT associates.

Financial ServicesInsuranceRisk ManagementWealth Management

Growth Opportunities

Responsibilities

Supports and demonstrates IMA’s core values

Values and understands the importance of diversity, equity, and inclusion among all IMA associates

Test, diagnose and resolve end user desktop/hardware, operating system, and application problems. This includes identifying and resolving desktop application interdependencies and/or conflicts

Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support

Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident. Engage IT subject matter experts and track Incident resolution to required service level

Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices

Support the use and functionality of Microsoft Office 365 applications

Manage end user support requests as assigned in the Help Desk ticketing system

Acquire and develop Subject Matter Expertise in Intune, end point protection, line of business applications and other technologies, as directed by IT Leadership

Serve as an escalation point for the Help Desk as a Subject Matter Expert

Provide training for junior IT Associates

Assist with support readiness on Technology projects

Qualification

CompTIA A+ CertificationCompTIA Network+ CertificationMicrosoft desktop operating systemUser account administrationHelp Desk experienceCustomer service focusCommunication skills

Required

Bachelor's degree preferred or

5-7 years equivalent work experience in computer technology-related fields required

CompTIA A+ Certification or demonstrated equivalent work experience or certification required

5-7 years' current Microsoft desktop operating system, mail client and applications experience required

5-6 years' experience and demonstrated success in a service desk, or help desk, environment, required

3-5 years' user account creation and administration experience required

3-5 years' experience working in service desk roles required

Excellent oral, presentation, analytical and written communication skills required

Exceptional focus on customer service required

Some travel required

Preferred

CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred

Benefits

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

Pre-Tax Parking Plan

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Health Club Reimbursement

Personal and Professional Development

Company

IMA Financial Group, Inc.

With over four decades of experience in the industry, IMA has become a trusted leader in commercial insurance, risk management, surety, and employee benefits brokerage and consulting.

Founded in 1974

Denver, Colorado, USA

1001-5000 employees