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STÄUBLI · 1 day ago

Textile Field Service Technician

Duncan, SC

Full-time

Onsite

Mid Level

$57K/yr - $65K/yr

3+ years exp

Stäubli is a value driven technological solutions provider specializing in various industrial segments. The Textile Field Service Technician provides comprehensive support and services to Stäubli customers, including repair, troubleshooting, and maintenance of Textile equipment while ensuring customer satisfaction through effective communication and management of tools and inventory.

Consumer ElectronicsIndustrialIndustrial AutomationInformation TechnologyManufacturingRoboticsSoftware

Responsibilities

Provide Stäubli customers with in-house or on-site repair, troubleshooting, maintenance services of Stäubli Textile equipment

Provide Stäubli customers with in-house or on-site installation, training and follow-up training services on Stäubli Textile equipment

Discuss, diagnose & repair of Stäubli Textile equipment

Advice and recommend replacement parts (spare parts) to Stäubli customers

Promote the sale of services, preventive maintenance and spare parts to Stäubli customers

Document Stäubli Textile equipment performance and report findings for the purpose of troubleshooting, repairing, service recommendation and restarting the system

Report daily to the Local Manager to update status & availability

Completion of a detailed Field Service report for each customer service call and documentation of service interventions in CRM database

Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing for services and part provided

Communicate frequently with customer to ensure that all expectations are met

Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty

Maintain and manage tools needed to perform job duties

Qualification

Mechanical troubleshootingElectrical troubleshootingTechnical educationField service experienceEffective communication

Required

Associate degree or equivalent technical education/experience in a mechanical field

3+ years mechanical/electrical troubleshooting, teardown and repair experience

Valid Driver's License

Valid Passport, able to immediately travel internationally

Company

STÄUBLI

Stäubli is a global industrial and mechatronic solution provider with four dedicated divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors.

Founded in 1892

Pfaffikon, Zurich, CHE

5001-10000 employees