TeamLogic IT · 5 months ago
Future Opening: Onsite Level I Help Desk and Computer/IT Support Technician
Mosinee, WI 54455
Full-time
Onsite
Entry Level
$17/hr - $24/hr
1+ years expTeamLogic IT of Central Wisconsin is a Managed Service Provider dedicated to supporting small- and medium-sized businesses. They are seeking a Tier 1 Help Desk and Computer/IT Support Technician responsible for troubleshooting and resolving customer requests, providing timely IT support, and ensuring end-user satisfaction.
Information ServicesInformation Technology
Responsibilities
Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Establishing good relationships with all departments and colleagues
Ensure company safety and security standards are met
Comply with all company standards and policies
Ask, don’t assume
Qualification
Required
Associate's or bachelor's diploma or degree in a Computer Science field, Networking, or Information Technology or 2 years equivalent work experience
Willingness to learn and take constructive criticism without becoming defensive
Excellent customer service skills
Good problem-solving skills
Be positive and proactive
Valid Driver License and ability to drive to customer locations when required
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Experience with desktop operating systems including Windows 10, Windows 11, and Mac OS
Experience with server operating systems including Server 2012, Server 2016, and Server 2019
Preferred
Active Directory knowledge a plus
Ninja RMM and Autotask PSA experience a plus
Minimum of 1 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Possesses strong organizational and time-management skills
Results-oriented, self-motivated, energetic, professional, reliable and a team player
CompTIA Net+, CompTIA Security+, or MCSA (Microsoft Certified Systems Administrator/Solutions Associate) certification
Driver's License (Required)
CompTIA Net+, CompTIA Security+, Kaseya, Datto, Sophos, and/or MCSA, desirable
Benefits
Flexible Scheduling
Career Advancement Opportunities
Challenging Work in a Pleasant Work Environment
On-going Training
Competitive Compensation
People First Culture
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase