Tech Systems Inc. (TSi) · 4 months ago
Field Service Technician - Columbia, SC
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expTech Systems Inc. (TSi) is a company specializing in security systems, and they are seeking a Field Service Technician to handle installation, maintenance, and repair of various security systems. The role involves responding to service calls, ensuring proper installation, and maintaining communication with the customer service team regarding task progress and resolution.
Information TechnologySecuritySoftwareVideo
Responsibilities
Responds to all service calls within their assigned area within guaranteed response times and with objective of restoring system(s) to full functionality
Properly installs systems according to Tech Systems Installation Standards
Possesses the ability to read and interpret blueprints and schematics
Ensures that all tasks are handled properly in accordance with Tech Systems’ policies and procedures
Identifies manufacturer revisions, upgrades, and installs independently
Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks. Updates tickets in service and project tracking system
Must accurately account for company inventory and resources in their possession
Performs system Preventive Maintenance inspections according to policy and procedures
Assists with other technical support issues, as needed
Attends to other matters and duties necessitated as assigned by the Regional Manager or executive staff of Tech Systems
Qualification
Required
High School Diploma or equivalent
At least two (2) years prior work experience in commercial security systems installation or service
Must have networking skills and 1-year experience programming access and video systems
Possess minimum factory and/or internal security system certifications to work independently
Must have basic computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems
Excellent customer service skills, including a sense of urgency when attending to customer needs
Strong ability to manage multiple projects at the same time
Strong critical thinking and problem resolution skills
Must be detail-oriented and have excellent organizational skills
Ability to work accurately, efficiently, and independently; showing proficiency in all systems installed in service area, demonstrating little need for guidance and support
Observance of all safety regulations, rules, and ability to work in a safe and cautious manner
Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing
Strong time management skills, including ability to meet deadlines
Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems' staff, vendors, and customers and ability to work with and build teams of employees
Must have a valid driver's license
Must have a clean driving record, satisfactory to Tech Systems' automobile insurance carrier
Company
Tech Systems Inc. (TSi)
Since 1987, Tech Systems, Inc. has been a leading provider of integrated security solutions for a diverse group of national and international clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darryl Keeler
OWNER | Executive Chairman
Company data provided by crunchbase