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ServiceMaster Restore® · 4 months ago

Fire Restoration Lead Technician/ Contents Lead Technician/ ServiceMaster

Irvine, CA 92618

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $75K/yr

ServiceMaster Restore® is a leading provider of essential services, and they are seeking a Fire Restoration Lead Technician to oversee and perform restoration jobs related to fire damage. The role involves monitoring, inspecting, and completing tasks while ensuring quality control and customer satisfaction throughout the restoration process.

Consumer Services

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Qualification

Fire Restoration KnowledgeCustomer Service SkillsData Entry SkillsProblem Solving SkillsCertifications FSRTCertifications OCTCommunication SkillsTime Management

Required

High school graduate or equivalent

Valid Drivers' License and satisfactory driving record

Good verbal and written and communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Preferred

Experience in the restoration or construction industry

Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician

Benefits

Health insurance

Opportunity for advancement

Paid time off

Training & development

$1,000 SIGNING BONUS

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971