Libra Solutions · 3 months ago
Account Representative - Claims
Las Vegas, Nevada, United States
Full-time
Onsite
New Grad, Entry LevelLibra Solutions is a company that helps overcome burdens created by slow-moving legal processes through technical innovation and financial strength. They are seeking a highly responsive and goal-oriented Account Representative to impact financial and customer experience results within their Negotiations and Collections Team by managing a portfolio of assigned cases and ensuring exceptional customer outcomes.
FinanceFinancial ServicesLendingSoftware
Responsibilities
Maximize positive customer outcomes while delivering identified customer experience and financial performance targets
Ability to promote and achieve high rates of customer/partner experience, enabling customers and partners to realize significant value from their engagements and improving performance in the market
Ensure delivery of targeted performance metrics and SLAs
Qualification
Required
Highly responsive and goal-oriented
Ability to assess complex cases
Experience in negotiations and collections strategies
Subject matter expert in advancing Customer/Partner Experience
Ability to enact performance improvement recommendations
Experience in managing a dynamic portfolio of assigned cases
Ability to deliver exceptional customer experience results
Ability to drive to identified performance targets
Ability to promote and achieve high rates of customer/partner experience
Ability to ensure delivery of targeted performance metrics and SLAs
Company
Libra Solutions
Libra Solutions is a financial services company that offers software, funding, and lending solutions.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Milim
Chief Executive Officer
Janice Hammer
Executive Assistant to the CEO/Office Manager
Company data provided by crunchbase