Roberts Motors, Inc. ยท 2 months ago
Ford Certified Automotive Technician
Alton, IL
Full-time
Onsite
New Grad, Entry Level
$35.78/hr - $35.78/hrRoberts Motors, Inc. is seeking a Ford Certified Automotive Technician to join their team. The role involves troubleshooting customer concerns, ensuring customer satisfaction, and maintaining high service standards while performing vehicle diagnostics and repairs.
AutomotiveE-CommerceFinanceSales
Responsibilities
Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications and Service Communications
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
Perform any other duties assigned by the Service Manager, ASM or Group Leader
Always come to work on time, ready to work, and in a clean uniform
Qualification
Required
Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgment
Valid State drivers license and good driving record
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification
Preferred
Technical or trade school degree
Benefits
401(k)
Employee discount
Health insurance
Paid training
Company
Roberts Motors, Inc.
Serving Madison County, in Alton, IL Roberts Motors sells and services new Ford vehicles as well as a large selection of preowned vehicles of all makes and models.
Founded in 1949
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase