Sentinel Blue · 3 months ago
IT Support Technician
Warrenton, VA
Full-time
Hybrid
New Grad, Entry LevelSentinel Blue is a young company focused on bringing enterprise-class cybersecurity to small and medium-sized businesses. They are seeking an IT Operations Technician responsible for handling IT support requests, performing systems administration, and contributing to IT infrastructure management.
Cloud SecurityCyber SecurityIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support
Perform systems administration work in Office 365, Active Directory and other line of business applications
Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents
Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based)
Contribute to internal knowledge bases, client education articles, and public release articles and research papers
Contribute to reports, briefs, and presentations
Qualification
Required
U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance
General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support
General knowledge of networking and audio-visual support
Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond
Strong communication skills
You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!
Preferred
Experience in a multi-client environment - experience in managed services is highly desired
Experience with Azure Government and Office 365 GCC High is highly desired
Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management)
Experience in a professional customer support setting, even if non-IT
Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure
Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls)
Benefits
Fully paid individual healthcare, vision and dental insurance for the employee.
Paid certification and training opportunities.
Three weeks of paid vacation + 10 paid holidays.
A supportive environment with a focus on keeping healthy work-life balance.
Retirement benefit (401k) with company match.
Company
Sentinel Blue
Sentinel Blue is a cybersecurity company that offers extensive managed IT, cloud, and cybersecurity solutions to SMEs.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andy Sauer
Partner & CISO
Recent News
Company data provided by crunchbase