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MillenniumSoft Inc · 3 months ago

Field Assurance Complaints Technician - Urgent Need

Salt Lake City, UT

Full-time

Onsite

New Grad, Entry Level

MillenniumSoft Inc is seeking a Field Assurance Complaints Technician to support the complaint management team in the Medical Devices sector. The role involves processing customer complaints, investigating root causes of failures, and assisting in the disposition of medical device samples.

Staffing & Recruiting

No H1B

Responsibilities

This position reports to an Engineer within the client Field Assurance Department

This department is responsible for fielding and processing of customer complaints about products

The complaints may come from patients, health care providers including physicians, nurses, or other health care staff

This department investigates the root cause of failure, and processes reports to regulatory authorities

This position will be responsible for supporting the complaint management team through assisting in the disposition of medical device samples

Must have basic computer skills, including basic Microsoft Office skills and experience

Will require long periods of time in unsupervised work

Must be able to lift and carry boxes weighing ~25 lbs, and may require long periods of standing, bending, and sitting

Qualification

Microsoft ExcelMicrosoft OfficeData entryUnsupervised workRegulated industry experience

Required

High school graduation or GED

Must have basic computer skills, including basic Microsoft Office skills and experience

Will require long periods of time in unsupervised work

Must be able to lift and carry boxes weighing ~25 lbs, and may require long periods of standing, bending, and sitting

Must have demonstrated ability to work in unsupervised circumstances

Must be able to work in a professional setting and perform work autonomously following training and instruction

Must be competent in basic computer skills, including Microsoft Office, navigating web-based systems, and accurate data entry

Must have a demonstrated background for use of Microsoft Excel to: manage datasets, navigation and entry of data into Microsoft Excel, and usage of Excel functions