Apply on Employer Site

ServiceMaster Restore® · 4 months ago

Fire Restoration Technician / Cleaning Technician / ServiceMaster

Irvine, CA 92618

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $75K/yr

ServiceMaster Restore® is a leading provider of essential services with a focus on customer service and empowerment. The Fire Restoration Technician is responsible for monitoring, inspecting, and completing restoration jobs, ensuring quality control and effective communication with customers throughout the process.

Consumer Services

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job with urgency

Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Qualification

Restoration industry knowledgeCustomer service skillsProblem solving skillsData entry experiencePrioritization skillsMeet deadlinesValid Drivers’ LicenseVerbal communicationWritten communication

Required

High school graduate or equivalent

Valid Drivers' License and satisfactory driving record

Good verbal and written communication skills

Good problem solving and customer service skills

Knowledge of disaster restoration industry

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects

Must be able to stand and walk for extended periods of time

Lifting, squatting, crawling and crouching is required

Express or exchange ideas with others and receive and act on detailed information given

For safety reasons, respirators, which are used in certain situations, must be able to seal to your face

Preferred

Experience in the restoration or construction industry

Benefits

$1,000 SIGNING BONUS

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971