TeamLogic IT ยท 4 months ago
Remote Support Technician Tier 3
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $85K/yr
5+ years expTeamLogic IT is an IT Managed Services Provider located in Woburn, MA, focused on supporting small to mid-sized businesses. The Remote Support Technician Tier 3 will act as the primary escalation point for complex technical issues, troubleshoot network problems, and provide prompt solutions to customers.
Information ServicesInformation Technology
Responsibilities
Act as primary escalation point for complex technical issues involving Windows server, Active Directory, network and firewall configuration, Microsoft 365 products (Sharepoint, Intune, Exchange), and other commonly used LOB products and SaaS services
Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion
Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process
Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution
Ability to conduct research into a wide range of computing issues as required
Extensive application support experience
Provide prompt and accurate solutions to customers
Prioritize and manage several open issues simultaneously
Ensure all issues are properly logged
Follow up with clients to ensure their systems are fully functional after troubleshooting
Qualification
Required
Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols
An understanding of both software and hardware-based firewalls is required, preferably with vendors such as SonicWALL, Sophos, Ubiquiti, Fortinet, Cisco, and Cisco Meraki
Experience working with Windows 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but cursory knowledge of older platforms is a must
Experience with configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi
Experience working with remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto AEM, etc
Experience working with Microsoft 365, GSuite, and other online collaboration platforms. Microsoft 365 experience preferred
Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of macOS
Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently
Candidates must be comfortable working in a fast-paced and high-energy environment that keeps up with the latest technological trends
Experience with Microsoft Intune and other MDM platforms such as JumpCloud, JAMF, or Addigy
5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus
Preferred
Microsoft 365 experience preferred
CompTIA Network+
CompTIA Security+
MCSA
MCDST
Microsoft AZ500
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase