Ski Technician - South Lake Tahoe jobs in United States
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Winter Park Resort · 6 months ago

Ski Technician - South Lake Tahoe

Ski Butlers is a leading ski and snowboard rental delivery service, dedicated to providing exceptional customer experiences. The Ski Technician role involves delivering equipment rentals, providing on-mountain support, and ensuring customer satisfaction while fostering a fun and collaborative team culture.

Travel

Responsibilities

Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods:
Traditional – in-accommodation boot fitting and ski teching
Express – No contact drop-off delivery
Continued focus on our three Key Customer Requirements:
KCR #1: On Time – Arriving within 5 minutes of the agreed upon time
KCR #2: Communication – Setting clear expectations around the entire scope of service
KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
Support: Provide equipment support to our guests within 45 minutes
Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls with a positive and inviting tone of voice
Restocking delivery vehicles with extra equipment

Qualification

Customer serviceAccountabilityTeamworkCommunicationPositive attitude

Required

Expect weekend and holiday work
Valid Drivers License Required
Daily operations broken into morning and evening shifts
No previous experience required!

Benefits

Free Alterra Mountain Company Employee pass:
Reimbursement for Epic Tahoe Local Pass
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday*
*Barring blackout dates at Deer Valley
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old

Company

Winter Park Resort

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Winter Park Resort is a travel & tourism company that offers ice skating and dog sledding activities.

Funding

Current Stage
Late Stage

Leadership Team

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Max Bekes
Events & Brand Partnership Coordinator
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Samuel Nagel
Events & Partnerships Associate Manager
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