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Endress+Hauser Group · 3 hours ago

Service Integration Technician

Greenwood, IN

Full-time

Onsite

Entry Level

3+ years exp

Endress+Hauser Group is a global leader in measurement instrumentation, committed to service excellence. The Service Integration Technician role involves performing calibration, repair, and field service activities for various instrumentation technologies, ensuring reliable performance and supporting diverse technical service needs.

Industrial AutomationLogisticsSupply Chain Management

Responsibilities

Perform calibration of flow, pressure, temperature, level, and analytical instrumentation at customer sites and in the regional service center

Troubleshoot and repair Endress+Hauser and third-party instruments, working directly with equipment to diagnose issues and replace components

Execute a variety of field service requests, including commissioning new instrumentation through startup, testing, and functional verification

Set up, operate, and maintain test equipment used for functional, environmental, and lifecycle testing

Adjust, align, and calibrate instrument components using precision tools, accurately documenting test results and findings

Conduct technical reviews of calibration requests to define execution requirements

Maintain and calibrate field service tools and reference standards to ensure accuracy

Follow established procedures and documentation requirements to meet ISO 17025 and ISO 9001 standards

Collaborate with customers and internal teams to provide on-site service, technical feedback, and support

Contribute wherever needed, whether in the field or at a regional center, to support service work and continue building experience

Qualification

Calibration of instrumentationTroubleshootingRepairTechnical concepts applicationMetrology understandingISO 17025 knowledgeISO 9001 knowledgeAnalytical skillsCommunication skillsCollaboration skillsProblem-solving skills

Required

Associate's degree in a technical field or a certificate/schooling in instrumentation

Less than three years of related experience

Ability to learn and apply technical concepts across multiple service disciplines

Travel required: up to 70%

Willingness and ability to travel extensively and work onsite at customer facilities and Endress+Hauser regional centers

Preferred

Basic understanding of metrology and fundamental electrical principles, including familiarity with test equipment such as oscilloscopes, multimeters, and frequency counters. Exposure to flow, pneumatic, and hydraulic systems is a plus

Awareness of ISO 17025 and ISO 9001 quality standards, with a willingness to learn related compliance procedures

Ability to work and make informed decisions independently and on own initiative

Collaborates effectively with others, sometimes across departments, to achieve organizational goals and enhance customer experience

Prioritizes and acts in the best interests of the company by advancing organizational goals, focusing on solution-oriented issues, and making clear, decisive choices

Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues

Ability to identify areas for improvement, develop action plans, and drive continuous improvement initiatives

Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands

Excellent analytical and critical thinking abilities, with a focus on gathering and interpreting data to develop innovative solutions

Exceptional verbal and written communication skills, capable of presenting information clearly, articulating complex technical issues, and engaging with individuals at all levels