Information Technology Support Technician jobs in United States
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The Mice Groups, Inc. ยท 3 weeks ago

Information Technology Support Technician

positionSan Mateo, CA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$30/hr - $40/hr

The Mice Groups, Inc. is seeking an IT Support Technician to ensure smooth computer operations for end users. This role involves handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.

Human ResourcesRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Vaibhav Patwardhan
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Responsibilities

Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles

Qualification

Windows OSMicrosoft OfficeActive DirectoryTicketing systemsServer environmentsCustomer serviceCommunication skillsProblem-solving

Required

Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
Strong problem-solving abilities and customer service orientation

Benefits

Health benefits such as health, dental, and vision
Access to a 401K plan

Company

The Mice Groups, Inc.

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The Mice Groups is a certified minority-owned California corporation founded in 2000 by two seasoned staffing professionals.
dateFounded in 2001
location
San Mateo, California, USA
people-size201-500 employees
web-link
http://micegroups.com/

H1B Sponsorship

The Mice Groups, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Aco Alvarez
CEO & Owner
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Recent News

Business Journals
The Mice Groups Inc. ranks 9th on SVBJ list of Fastest-Growing Private Companies
2022-10-28
Company data provided by crunchbase