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HeiTech Services, LLC · 5 months ago

Biometrics (Fingerprinting) Technician – ON CALL

ASC Charleston, SC

Full-time

Onsite

New Grad, Entry Level

HeiTech Services, LLC is seeking an On-Call Biometrics Technician to support the mission of a government program. This role involves completing biometrics registration for applicants seeking legal immigration to the United States and providing front-line customer service at the Application Support Center (ASC).

Document ManagementGovernmentInformation ServicesInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States

Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency

Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government

This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC

Qualification

Biometrics training certificationCustomer service experienceBasic computer skillsEnglish proficiencyForeign language proficiency

Required

Must be able to obtain and maintain a government-issued suitability clearance

Must be able to speak and write in English

Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks

Ability to hold and grasp applicants' hands to obtain quality fingerprints

Ability to work in a high-paced environment with the public

Ability to type and use basic computer skills

Successful completion of the biometrics training and certification within 60 days

High School Diploma or equivalent

Demonstrated experience in customer service

Must be US Citizen and able to obtain a government clearance

Preferred

Ability to speak a foreign language

Company

HeiTech Services, LLC

HeiTech Services delivers secure, scalable data processing and information governance solutions guided by our core values of Honor, Excellence and Innovation.

Founded in 1999