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Reynolds Farm Equipment · 5 months ago

Ag Service Road Technician

Mooresville, IN

Full-time

Onsite

Senior Level

5+ years exp

Reynolds Farm Equipment is a leading dealership specializing in heavy equipment and agricultural machinery. They are seeking an Ag Service Road Technician to diagnose and repair complex heavy equipment for customers, performing in-field diagnostics and repairs while maintaining clear communication with clients and dealership personnel.

Agriculture

Responsibilities

Requires a strong work ethic to complete tasks efficiently with minimal supervision

Performs diagnostics, repairs, and inspections on John Deere equipment and technology in the field in a timely and accurate manner as required

Maintains current knowledge of John Deere and competitive products

Identify and communicate solutions for customer service opportunities in area of responsibility

Maintains accurate inventory of parts, tools, and technology kept in stock on service vehicle

Maintains condition of vehicle, inventory, tools and equipment; maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments in alignment with Reynolds and OSHA safety protocols and procedures

Completes all reports and forms required in conjunction with work assignments

Accountable for billable time and assigned work orders; responsible for complete and thorough documentation of diagnostics, quotes/inspections, and repairs performed on work orders

May mentor service student technicians or trainees; participate in Service EDUCATE training paths required for the development of skills and knowledge

Promote and maintain positive attitude by positively affecting customers and employees

Qualification

Heavy equipment repairMechanical systems knowledgeElectrical systems knowledgeHydraulic systems knowledgeService ADVISOR™ proficiencyData entry skillsBasic Service Technician certificationSafety knowledgeProficient communication skillsTeamworkConfidentiality

Required

5+ years of experience performing service repairs

Proficient knowledge of data entry/keyboarding skills

Product knowledge of heavy and diesel equipment; off road; construction; equipment technology; etc

Experience with mechanical, electrical, technology, and hydraulic systems used in off road, construction, lawn, and heavy equipment

Must have an adequate toolset to perform job responsibilities

Ability to use standard desktop load applications such as Microsoft Office, email, and internet functions

Unwavering commitment to confidentiality

Experience working in a fast-paced environment and working cooperatively in a team environment

Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures on machines of the technician's specialty

Ability to operate vehicles, tools, and equipment used for diagnostic purposes

Proficient oral and written communication skills; clear and concise communication

Ability to lift at least 75 lbs. repeatedly

Basic Knowledge of chemical and fluid substance use safety and energy control safety

High School Diploma or equivalent experience required

Valid driver's license is required

Preferred

demonstrated experience consistently meeting performance metrics

Ability to use Service ADVISOR™ and other computer software based diagnostic repair tools

Basic Service Technician certification

Associates degree

CDL (Commercial Driver's License)

Forklift license

Benefits

Performance & Performed Goal-based pay structure

Competitive & below benchmark benefits package with medical, dental and vision insurance; employer-paid short-term/long term disability and Life AD&D

Voluntary STD Buy-up option and Life AD&D

401K/Roth/Employer Matching after met eligibility and length of service rules (Must be 21 years of age to participate)

At least 6 paid company holidays annually plus three personal/sick leave (24hrs), PTO (vacation leave depending on start date within the year), & one health-day (8hrs) for FT status hires

90-day, Semi-annual, and annual performance reviews to fuel performance, continuous learning, and growth development within job role

Uniforms provided for service departments

Year-round at-will employment

Equipment discounts and Employer discounts (year-round part-time status after at least 240hrs worked within the first 90 days of consecutive employment; full-time status after 90 days of consecutive employment)

Fun, team-based organizational culture of unity, individual performance-tied, and customer driven environment

Voted by employees as Indianapolis Top Workplaces seven years running

North American Farm Equipment Dealer of the Year by Farm Equipment Magazine (2020)