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Western Pacific Building Materials · 4 months ago

Window Service Technician

Dallas

Full-time

Onsite

Entry Level

1+ years exp

Western Pacific Building Materials is a family-owned company with over 40 years of leadership in door and window distribution. They are seeking a Window Service Technician to perform non-warranty and service repairs at customers’ homes, requiring strong customer service skills and technical ability.

Real Estate

Responsibilities

Perform window service repairs at customers’ homes by adjusting components, replacing parts and pieces, performing water tests, taking measurements, and documenting all work performed

Responsible for driving to locations as directed by pre-set appointments according to territory assigned

Responsible for selecting necessary parts from window and door manufacturer required to resolve the issue

Adhere to all facets of safety policies and procedures

Exhibit Western Pacific’s core purpose when dealing with customers

Demonstrate self- motivation and a positive attitude, along with exceptional communication and problem-solving skills

Present a clean, professional appearance and demonstrate a desire to provide world class customer service

Qualification

Technical/mechanical abilityWindow repair experienceCustomer service experienceProficient use of hand toolsCommunication skillsTeamwork skills

Required

Must be physically capable of climbing ladders up to 40 feet, work off scaffolding, lift and carry up to 50lbs

A minimum of one-year prior customer service experience is required

A demonstrated technical/mechanical ability or background is required

Valid driver's license with a clean DMV record

Must be able to pass pre-employment drug test and criminal background screening

Proficient use of hand tools to include; tape measure, level, saws, drills, etc

Strong communication and teamwork skills; capable of working well with sales, purchasing and operations team. Takes direction and supports service supervisor