Computer Networking Resources · 3 months ago
Entry Level Technician
Bloomingdale, GA 31302
Full-time
Onsite
New Grad, Entry Level
0+ years expComputer Networking Resources is a company that provides quality service to various industries, including manufacturing. They are seeking an entry-level technician to manage inbound calls, create support tickets, and assist with technician installation and support, offering a strong opportunity to learn IT across multiple clients.
ConsultingCyber SecurityInformation TechnologyIT Management
Responsibilities
Answer calls, document incoming support requests and help prioritize client concerns
Keep the task board organized and up to date
Track technician time entries and follow up on open tickets
Communicate logistics and updates with the team
Verify documentation is accurate and closed out properly
Perform daily vehicle inventory checks
Qualification
Required
0-2 years of experience
Ability to manage inbound calls
Ability to create support tickets
Ability to keep workflow organized
Ability to ensure billing documentation is complete
Ability to answer calls and document incoming support requests
Ability to prioritize client concerns
Ability to track technician time entries and follow up on open tickets
Ability to communicate logistics and updates with the team
Ability to verify documentation is accurate and closed out properly
Ability to perform daily vehicle inventory checks
A valid driver's license and reliable transportation is required
Preferred
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods
Ability to lift up to 50 lbs. and work in various environments (offices, server rooms, retail spaces, etc.)
Company
Computer Networking Resources
CNRIT offers managed IT services, network management, cybersecurity, and cloud solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase