University of Rochester Advancement · 4 months ago
Clinical Support Technician 2
211 Bailey Road
Full-time
Onsite
New Grad, Entry Level
$19.62/hr - $26.49/hrThe University of Rochester is committed to fostering a welcoming culture and is seeking a Clinical Support Technician 2 to join their team. The role involves pre-analytical processing of patient specimens, managing sample integrity, and providing support to healthcare providers regarding specimen handling.
Higher Education
Responsibilities
Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station
Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling
Takes appropriate action to ensure specimen integrity whenever testing may be delayed
Tracks and receives batches, verifying receipt of specimens
Prepares specimens for transport to specialized areas of testing (i.e. specialty labs, reference lab)
Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines
Registers patient information into HIS (Hospital Information System)
Identifies special registration (i.e. client Bill, research)
Identifies and registers patient billing information
Enters all appropriate comments from orders
Logs-in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders
Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS
Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information (reference ranges, turnaround times and referral laboratory information), as well as general product or service information
Answers questions from specimen collection locations regarding transport and minimum volumes
Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible
Takes appropriate action as needed to meet the customer's request, including test request add-on's and proper transfer of calls to other destinations as needed
Scans requisitions into the scanning system confirming readability and keywords
Participates in Quality Assurance data collection as required
Assists technologists in the pre-analytical processing of select tests including the centrifugation, separating and storing of samples
Works with a variety of health care providers to troubleshoot problem specimens and to clarify correct test selection
As applicable, loads continuous blood culture system or pre-analytical automation system for sample processing and preparation
Takes temperatures and monitors environment (C02/humidity) of rooms and equipment
Works with technical team and Supervisors to trouble shoot out of range conditions and documents the results as part of the laboratory's quality control guidelines
Performs other responsibilities and projects as assigned
Qualification
Required
Associate's degree
Or some college level course work in science or a related discipline
Or an equivalent combination of education, experience or certification
Ability to maintain a friendly and courteous professional manner at all times
Ability to interact effectively and professionally with co-workers and customers
Excellent computer and organizational skills
Ability to rotate shifts, weekends, and holidays as assigned
Preferred
Customer service experience preferred
Knowledge of medical terminology, anatomy/physiology a plus
Company
University of Rochester Advancement
The University of Rochester, one of the nation’s top private research universities, has built a national caliber advancement program in support of the largest campaign in the University’s history.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase