CMD Corporation · 4 months ago
Electro-Mechanical Service Technician
Appleton, WI, US
Full-time
Onsite
New Grad, Entry LevelCMD Corporation is focused on building lifelong partnerships and providing high performing equipment. The Electro-Mechanical Service Technician is responsible for the installation and maintenance of CMD equipment, ensuring customer satisfaction, providing training, and conducting service trips to troubleshoot issues.
Manufacturing
Responsibilities
Oversees equipment installation and start-up in customers’ manufacturing facilities
Provides training on-site to ensure ongoing production and customer satisfaction post departure
Conducts routine service trips to customer facilities to troubleshoot issues
Maintains comprehensive notes during service trips and disseminates trip reports to relevant stakeholders
Applies analytical skills to identify causes of failures and malfunctions. Provides recommendations and implements corrective actions
Conducts equipment check-out before shipping, ensuring machinery meets customer’s specifications before leaving CMD
Provides technical phone support to CMD customers. Documents customer phone activity in the ERP system. Follows up with customers to verify resolution of problems
On a rotational basis, provides 24-hour technical assistance to customers, through after hours support function
Facilitates the sales effort when technical assistance is required, (e.g., in-house machinery demonstrations)
Assists with equipment operation at national and international trade shows
Assists with R&D and other special projects as required
Provides technical advice and assistance to other departments
Must be proficient with equipment operation including programs, troubleshooting, maintenance, film processing and applications
Responsible for mentoring less-experienced service technicians, as required, by the supervisor
Visibly supports continuous improvement activities. Participates in rapid improvement events. Supports transition activities, as required
Maintains an open mind throughout the change process. Works with others to continuously fuel improvement throughout the company
Responsible for own safety. Practices only safe work habits and ensures all safety rules are followed. Responsible for keeping area clean and organized to ensure safe working conditions
Qualification
Required
Strong electrical and/or mechanical aptitude
Ability to learn technical specifications of CMD equipment
Familiarity with 24/7 manufacturing, preferably in plastics or paper
Ability to work under stress, think creatively, and adapt to changing priorities
Willingness to travel globally for extended periods (2-3 weeks)
Collaborative attitude with colleagues, customers, and vendors
Must have or be eligible to obtain a U.S. Passport
Must have a current, valid driver's license
Associate degree in Electro-Mechanical Technology or equivalent education, training, or experience
Knowledge of electrical systems and troubleshooting
Ability to stand or sit for extended periods while working at a desk or computer
Capacity to use standard office equipment such as computer, telephone, and videoconferencing
Ability to navigate manufacturing floor environment, which may include walking on uneven surfaces, climbing stairs, and standing for extended periods
Physical movement is required to inspect, touch, bend, reach, stoop, kneel, crouch, or twist in the equipment manufacturing process
Capacity to wear personal protective equipment such as safety glasses, ear protection, and hard hat as needed
Ability to tolerate exposure to moderate levels of noise, vibration, and varying temperatures in a manufacturing environment
Ability to follow health and safety guidelines and protocols including emergency procedures
Ability to lift 50 lbs. unassisted; use tools to lift heavy equipment and assist others with lifting
Regular, predictable attendance is required
Must be authorized to work in the United States and adhere to CMD's confidentiality agreement(s)
Benefits
CMD pays competitive travel incentives.
Company
CMD Corporation
CMD Corporation is a machinery company that offers rotary bag making equipment and winding equipment.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
DAVID PIERRE
CFO
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