TeamLogic IT ยท 5 months ago
Level II / Service Desk Lead Technician
Santa Clara, CA 95054
Full-time
Onsite
Mid Level
3+ years expTeamLogic IT is a dynamic IT service provider focused on supporting small- and medium-sized businesses. The IT Technician II is responsible for ensuring system operation and functionality, responding to support requests, and providing effective resolution of end-user issues while also mentoring Level 1 technicians.
Information ServicesInformation Technology
Responsibilities
Provide support of incoming requests to the service desk via telephone, email to ensure courteous, timely, and effective resolution of end-user issues
Provisioning and system setup for new hires
Prioritize incidents and service requests according to defined processes to meet defined SLAs
Use remote tools and diagnostic utilities to aid in resolving support requests
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Installing and configuring hardware and software components throughout various network infrastructure devices
Install antivirus software and ensure virus definitions are up to date
Server administration via Active Directory, File & Print services, DNS, DHCP
Perform preventative maintenance, including patching and updates
Mentoring and assisting Level 1 techs
Ensuring that the internal knowledge base is kept updated
Valid Driver License and ability to drive to customer locations when required
Ensuring company safety and security standards are met
Qualification
Required
College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
Microsoft 365 administration experience
Experience with desktop and server operating systems including Windows 10, Server 2012, Server 2019, and Mac OS
Active Directory, DHCP, DNS knowledge
Basic troubleshooting of networking
Valid Driver License and ability to drive to customer locations when required
Preferred
MSP Experience a plus
CompTIA A+, Server+, Network+ preferred
Benefits
Career Advancement Opportunities
Competitive Compensation
People First Culture
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase