OPW Global · 1 week ago
Support Technician - Tier 1
Bethlehem, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expOPW Global is a leader in the Vehicle Wash Manufacturing industry, providing innovative solutions and support for car wash technology. The Support Technician - Tier 1 role focuses on delivering first level technical support to users, troubleshooting issues, and providing training to maximize the use of ICS systems.
Consumer Goods
Responsibilities
Maintain a professional and positive demeanor while in the call center or away on company business
Good communication skills
Contributes to support team effort by accomplishing related results as needed
Identifies problem and course of action within time limit set by call priority
Notifies Floor Manager if COA hasn’t been achieved within allowable time limit
Follows schedule set forth by management
Available to work weekends and holidays on a rotating schedule
Available to work overtime as call volume demands
Ability to travel over night when called upon
Ability to train others
All miscellaneous duties delegated by Support Management
Qualification
Required
Associates degree or equivalent from Two-year College or technical school or equivalent experience
Six months or more of directly related customer service experience and/or equivalent in-house training
Previous contact center experience, electrical or mechanical a plus
Basic understanding of Networking
Basic understanding of Computers (hardware and software)
Basic understanding of MS Office
Basic understanding of navigation of multiple databases and screens
Good phone skills
Outgoing personality
Able to display empathy
Can articulate well to various personality types
Working knowledge of MS Office
Fundamental knowledge of MS operating systems
Fundamental knowledge of networking principles
Fundamental understanding of troubleshooting and diagnostic processes
Benefits
Competitive pay
Onsite cafeteria & gym
Excellent benefits (401K matching, paid holidays, paid time off, paid parental leave, company-provided short-term and long-term disability insurances)
Path to personal growth and advancement
Company
OPW Global
Since 1892, OPW has been leading the way in revolutionizing industrial operations around the world.
1001-5000 employees
H1B Sponsorship
OPW Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase