TeamLogic IT · 5 months ago
MSP IT Support Technician
United States
Full-time
Remote
Entry Level
$45K/yr - $50K/yr
2+ years expTeamLogic IT is a Managed IT Services provider that seeks a diligent and enthusiastic Managed IT Services (MSP) Support Technician to deliver technical support to SMB clients. The role involves providing remote and on-site troubleshooting, system maintenance, and client communication to ensure outstanding customer experience.
Information ServicesInformation Technology
Responsibilities
Provide remote/on-site troubleshooting for hardware and software issues
Perform updates, backups, and monitoring to ensure security and performance
Act as first contact for incidents and requests; log, track, and resolve within SLAs
Give clear, timely updates to maintain satisfaction
Record system configurations, procedures, and resolutions
Manage antivirus, firewalls, and perform security audits
Configure hardware/software for new and existing clients
Recommend enhancements to support efficiency
Deploy and troubleshoot routers, switches, firewalls, and wireless solutions (Fortinet, Cisco, Meraki, Ubiquiti)
Maintain diagrams, inventories, and configuration docs
Collaborate with Senior Architect on complex issues
Qualification
Required
Degree/diploma in IT, Computer Science, or related field
Prior MSP or IT support background, ideally with SMB clients
Proficiency with Windows, macOS, Microsoft 365, and Google Workspace
2+ years with networking, Windows servers, workstations, and Office 365
Knowledge of Fortinet, Cisco, Meraki, Ubiquiti, Azure, PowerShell, RMM, GPO, Intune
CompTIA A+, Network+, or MCP preferred
Strong problem-solving, excellent communication, customer focus, and teamwork
Preferred
Experience with RMM tools (e.g., NinjaRMM)
Familiarity with ticketing systems (Autotask PSA, ServiceNow, Zendesk)
Proficiency in documentation tools (Hudu, IT Glue, SharePoint)
Cloud platform knowledge (AWS, Azure, Google Cloud)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition assistance
Vision insurance
Competitive salary
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development and certification reimbursement
Career advancement opportunities
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase