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Murphy Auto Group, Inc. · 4 months ago

TECHNICIAN LEVEL- A

Augusta, GA, US

Full-time

Onsite

New Grad, Entry Level

Murphy Automotive Group is one of the Southeast’s Premier Auto Dealers, striving to provide outstanding service in all areas of their dealerships. The Technician Level - A role involves performing repairs efficiently and accurately, communicating with the parts department, and ensuring customer satisfaction through quality work and timely service.

Automotive

Responsibilities

Receive repair orders from dispatcher on computer terminal and take vehicle to stall areas

Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards

Communicate with parts department to obtain needed parts. Inform ASM and Dispatcher if vehicle is down awaiting parts and pursue special ordering of parts, if appropriate

Attend factory-sponsored training classes

Keep abreast of factory technical bulletins

Save and tag parts if the job is under warranty or if requested by the customer

Examine the vehicle to determine if additional safety or service work is required

Communicate requests for additional work and estimates to the ASM using the RE terminal command

Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised

Diagnose cause of any malfunction and perform repair, if authorized by the customer

Document work performed on each vehicle on the Repair Order using the concern, cause, correction format

Tell the technician’s story as clearly as possible on your terminal as this is what the customer will see and how the billing will be determined

Road-test vehicles to quality-check work performed

Supervise work of any inexperienced technicians as assigned

Continually monitor status of each vehicle and inform the ASM. Escalate “wait” jobs as much as possible

Monitor promised times and inform ASM if there will be a problem meeting a promise time as soon as it becomes apparent

Fix it right the first time!

Keep current on all Manufacturer’s testing and exams

Keep ASE Certifications current