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Linnaeus · 3 months ago

Shift Lead - Certified Veterinary Technician

Banfield North Tampa FL|001740

Full-time

Onsite

Mid, Senior Level

$23.43/hr - $33.84/hr

Linnaeus is a company that aspires to positively impact pet health care through diverse perspectives and teamwork. They are seeking a Certified Veterinary Technician Shift Lead to work alongside industry experts, manage client flow, provide exceptional service, and support the veterinary team in delivering quality care.

Health CareVeterinary

Responsibilities

Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs

Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets

Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients

Obtain relevant information and history from clients and maintain proper and complete medical charts

Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs

Assist with surgery as applicable

Train and mentor new paraprofessional associates

Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients

Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary

Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand

Support Practice Manager in hospital labor management

May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team

Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets

Provide effective communication between associates, clients, hospital leadership and Central Team Support

Ensure all hospital associates adhere to Banfield dress and grooming guidelines

Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board

Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service

Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions

Address broken equipment issues and assist in inventory management