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The Reynolds and Reynolds Company · 3 weeks ago

Remote Helpdesk Support Technician (Active Directory)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

The Reynolds and Reynolds Company is an IT services provider focused on delivering exceptional customer service to auto-dealership clients. They are seeking a customer-driven IT Helpdesk Support Technician to act as the first line of contact for clients, troubleshooting a variety of technical issues and strengthening client relationships.

AutomotiveRetailSales

H1B Sponsor Likely

Responsibilities

Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system

Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)

Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Qualification

Windows Active DirectoryIT Helpdesk/Desktop SupportIT certificationsTicketing systemsPrinter troubleshootingNetworking devicesMicrosoft Servers

Required

At least 2-3 years in an IT Helpdesk/Desktop Support role required

IT certifications or technical education required

Knowledge and experience with Windows Active Directory domains required

Must be seasoned with ticketing systems

Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting

Familiarity with networking devices and troubleshooting switches, routers and firewalls

Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

Medical, dental, vision, life insurance, and a health savings account

401(k) with up to 6% matching

Paid holidays, vacation and sick days

Company

The Reynolds and Reynolds Company

Glassdoor3.3

Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Founded in 1866

Dayton, Ohio, USA

1001-5000 employees

https://www.reyrey.com

H1B Sponsorship

The Reynolds and Reynolds Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (3)

2023 (1)

2020 (1)