ServiceMaster RRH · 3 months ago
Water Restoration Technician - ServiceMaster by FES
Indianapolis, IN 46239
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrServiceMaster by FES is a company focused on providing essential services with a strong emphasis on customer service. They are seeking a Water Restoration Technician to monitor, inspect, and complete tasks related to water restoration jobs, ensuring all activities are conducted according to company policies and procedures.
Consumer Services
Responsibilities
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Qualification
Required
High school graduate or equivalent
Valid Drivers' License and satisfactory driving record
Good verbal and written communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Preferred
Experience in the restoration or construction industry not required but preferred
WTR – Water Damage Restoration Technician certification preferred
ASD – Applied Structural Drying Technician certification preferred
Benefits
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase