Uniphore · 23 hours ago
IT Technician
Palo Alto, CA
Full-time
Onsite
Entry Level
$54K/yr - $74K/yr
1+ years expUniphore is one of the largest B2B AI-native companies, and they are seeking an IT Technician to support their employees across all business functions. This role is critical for scaling the company’s network and ensuring that operating platforms, networks, and security procedures align with industry best practices.
Agentic AIArtificial Intelligence (AI)Computer VisionEnterprise SoftwareGenerative AIMachine Learning
Responsibilities
Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams
Help IT create and update FAQs or procedures when resolving issues
Provide support to end-user, system setup, system deployment, and system upkeep
Update and maintain hardware and software inventory
Manage user account issues like user password reset on services
Install basic IT software and update the user’s system
Assist with conference room issues and routine maintenance
Work with team members in different geographical locations and time zones
Help on special IT projects as needed
Qualification
Required
1-3 years of experience in a related IT industry
A positive attitude toward customers and a desire to help the end user
Good knowledge of troubleshooting laptop, desktop, and some network issue
Good knowledge of Windows, MacOS, and some Linux
Some knowledge in Azure, O365, Active Directory service, and group policy management
Strong knowledge in Servers, RAID, HyperV, and VMWare products
Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution
Good communication both orally and in English writing at a variety of technical levels
Ability to think through problems and visualize solutions
Benefits
Annual incentive opportunity based on target achievement
Pre-IPO stock options
Benefits including medical, dental, vision, 401(k) with a match
Generous paid time off
Paid holidays
Paid day off for your birthday
Other paid leave policies to support employees through all phases of life
Company
Uniphore
Uniphore is a business-software company that provides a secure AI platform that deploys agentic AI across every enterprise function.
501-1000 employees
H1B Sponsorship
Uniphore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (5)
2022 (11)
Funding
Current Stage
Late StageTotal Funding
$880.88MKey Investors
New Enterprise AssociatesSorenson CapitalMarch Capital
2025-10-22Series F· $260M
2022-01-28Series E· $400M
2021-03-26Series D· $140M
Leadership Team
Ravi Saraogi
Co-Founder and President (APAC)
Balaji Raghavan
Chief Technology Officer
Recent News
2025-12-28
thesaasnews.com
2025-11-15
Company data provided by crunchbase