Elevate Textiles · 3 months ago
Network Technical Support Technician
Mount Holly, NC
Full-time
Onsite
Entry, Mid LevelElevate Textiles is hiring a full-time On-Site Network Technical Support Technician to support their facilities primarily in Gaston County, NC. The role focuses on networking skills to manage infrastructure and provide front-line support for Windows environments, requiring strong troubleshooting abilities and interpersonal skills.
Consumer GoodsFashionTextiles
Responsibilities
Support and maintain network infrastructure, including Cisco/Meraki switches, access points, routers, and firewalls
Investigate and resolve connectivity, VPN, VLAN, WiFi, and performance issues in a multi-site hybrid environment
Install, configure, maintain, and replace computers, peripherals, and network gear
Serve as a support technician for desktop and end-user issues (Windows, Microsoft Office, Microsoft 365)
Troubleshoot and resolve PC hardware/software issues and provide user-level support
Provide training and guidance to end users on hardware and software use
Work closely with the Service Desk to track and resolve incidents, following established procedures and change-control policies
Escalate complex technical issues to higher-level teams as needed, while maintaining ownership of resolution
Monitor system and network performance, ensuring security and reliability
Participate in project-based work such as system upgrades, network improvements, and proof-of-concept testing
Qualification
Required
2–4 year degree in IT, MIS, Computer Science, or related field (or equivalent experience)
Hands-on experience with Cisco and Meraki switches, wireless controllers, and related networking equipment
Knowledge of networking fundamentals: OSI model, VLANs, VPNs, WiFi, and firewalls
Solid experience in desktop support within a corporate environment
Experience with Microsoft Windows Server, Active Directory, and VMware virtualization
Motivated self-starter with a strong work ethic
Excellent customer service and interpersonal skills; able to communicate effectively with end users and technical teams
Strong organizational and time management skills with the ability to prioritize multiple tasks
Ability to coordinate and collaborate with global IT teams including infrastructure, security, and applications
Experience assisting with project planning, implementation, and testing of IT solutions
In-depth support skills for Microsoft Windows operating systems, Microsoft Office, and Microsoft 365
Ability to follow change management processes and adhere to cyber-security requirements
Demonstrated ability to ensure IT systems and networks meet business requirements for usability and performance
Preferred
Experience with Microsoft Windows Server, Active Directory, and VMware virtualization
Familiarity with SAN storage and Azure networking
Relevant certifications preferred (CompTIA A+, Cisco/Meraki, CCNA)
Company
Elevate Textiles
Elevate Textiles offers fabric and textile solutions and products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey P. Pritchett
Chief Executive Officer
Recent News
2025-09-19
2025-09-19
Company data provided by crunchbase