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SES Space & Defense · 2 days ago

Satellite Operations Technician

Tampa, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

SES Space & Defense is a trusted partner ensuring mission success for customers through satellite and technology solutions. The AISR Tier 1 Satellite Technician will monitor, control, and configure a global satellite communications network, providing critical transport of full-motion video and communications to remote sites.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Continuously monitor network and space segment performance to provide customer tier 1 support as required

Monitor and report on the quality of user Full Motion Video (FMV)

Support and escalate user network issues to appropriate offices

Track and manage automated service interruptions for the network users’ awareness, ensuring minimal downtime

Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites, including configuring satellite modems and routers

Monitor ViaSat equipment configurations and network performance in real time, and report conditions and anomalies to the designated team lead using satellite network monitoring software

Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead

Support user access and troubleshoot ViaSat KuSS and KaSS remotes, including configuring and maintaining satellite terminals and associated RF equipment

Prepare detailed reports on satellite network utilization, performance, and activity as required, using data analytics tools to interpret satellite network metrics

Open and track trouble tickets as required to resolve network or terminal issues

Isolate and correct network faults using network management tools (ViaSat SAM/NMS), including diagnosing issues with satellite links, transponders, and ground station equipment

Manage service restoration activities and track/update the trouble ticketing system (Remedy)

Provide status reports to customers and management personnel, detailing satellite network performance and any ongoing issues

Provide testing and implementation support of new software releases for deployed network equipment

Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testing

Maintain timely and accurate helpdesk records using the ticket management system

Qualification

SATCOM experienceTCP/IP networkingSatellite troubleshootingSatellite network managementSatellite communication conceptsAnalytical skillsInterpersonal communicationProblem-solving skillsTeam collaborationAdaptability

Required

Active DoD Top Secret security clearance with SCI eligibility

2+ years of SATCOM-related experience

Experience with TCP/IP, networking concepts, and SATCOM/RF concepts, including knowledge of satellite link budgets, modulation schemes, and frequency planning

Knowledge of satellite network troubleshooting and support principles, including diagnosing issues with satellite modems, transponders, and ground station equipment

Familiarity with satellite communication facilities, platforms, operating systems, applications, security methods, and satellite network management tools

Understanding of satellite network design, installation, management, and support technologies, including experience with satellite earth stations and VSAT systems

Strong verbal, written, and interpersonal communication skills, with the ability to explain satellite communication concepts to non-technical users

Ability to work independently and in a team, with a focus on collaboration and effective communication within a satellite operations environment

Effective interaction with all management levels, IT professionals, and end users, particularly in the context of satellite communications

Strong analytical and problem-solving skills, with a focus on resolving satellite communication issues

Openness to change and commitment to continuous improvement, particularly in the rapidly evolving field of satellite communications

Company

SES Space & Defense

SES Space & Defense is a space solutions company equipping governments with integrated, purpose-built satellite and connectivity solutions that deliver resilient, future-proof capabilities across every mission, landscape, and orbit.

Founded in 1973

Reston, Virginia, US

51-200 employees