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Veterans Engineering · 3 months ago

Computer Technician

Augusta, GA

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $52K/yr

Veterans Engineering is seeking a System Admin to support their IT customers. The role involves installation, configuration, maintenance, and troubleshooting of IT equipment, as well as direct communication with customers to resolve hardware and software issues.

ArchitectureConsultingHealth CareInformation Technology

Responsibilities

Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers

Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets

Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance)

Frequently traversing around large VA site campus while transporting equipment to various office buildings

Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool

Track and document all system changes, problems, issues, and work tasks within Service Now

Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices

Perform imaging, desktop support, adds/moves and changes

Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software

Qualification

InstallationConfigurationTroubleshooting hardware/softwareService Now toolDesktop supportCommunication skills

Required