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Canon Financial Services, Inc. · 3 months ago

Field Service Technician II - Copiers & Printers (Digital Imaging Equipment)

US-OR-Beaverton

Full-time

Onsite

Entry Level

$21.50/hr - $30.75/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Field Service Technician II to perform on-site maintenance, diagnostics, and repair of copiers and printers at client locations, ensuring high service standards in a fast-paced environment.

BankingFinancial Services

No H1B

U.S. Citizen Only

Responsibilities

Perform routine maintenance and break/fix repair of digital imaging equipment (copiers, printers, MFPs)

Respond quickly and professionally to customer service calls in the field

Maintain accurate service logs and reports, including Field Service Reports and Expense Reports

Report product failure trends and serviceability issues to your manager with proper documentation

Ensure all assigned equipment meets operational performance standards

Represent Canon in a customer-facing role with professionalism and excellent communication skills

Adhere to customer-specific site protocols, which may include COVID-19 or other safety measures

Deliver exceptional service and support in a 24/7 customer-driven environment where uptime matters

Qualification

Digital imaging equipment repairCustomer service skillsField service experienceBasic internet understandingCommunication skills

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class

The ability to travel (valid driver's license and acceptable driving record necessary)

The capability to work in a 24/7 environment, while performing shift work and on-call rotations

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)

Benefits

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.