PrimeRx.io · 4 months ago
Pharmacy Technician - Support Specialist
Uniondale, NY
Full-time
Onsite
Entry, Mid Level
2+ years expPrimeRx is a leading provider of pharmacy management solutions, and they are seeking an experienced Pharmacy Technician - Support Specialist to join their support team. The role involves providing technical support, user guidance, and workflow optimization for clients using PrimeRx pharmacy management systems.
Information TechnologySoftwareSoftware Engineering
Responsibilities
Provide front-line support to pharmacies using PrimeRx software, helping resolve technical and user-related issues
Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items
Offer insights and feedback to improve PrimeRx software functionality, training materials, and support processes
Guide clients through best practices for pharmacy operations within the PrimeRx system
Document issues, resolutions, and user feedback in support logs and ticketing systems
Conduct training sessions or onboarding for new clients or support staff, leveraging your PrimeRx experience
Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving PrimeRx features
Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience
Qualification
Required
Certified Pharmacy Technician (CPhT) or equivalent experience, preferred
2–3 years of experience working with PrimeRx pharmacy software in a retail or outpatient setting
Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third-party claims
Excellent communication skills with the ability to explain technical concepts to non-technical users
Proficiency in handling customer inquiries with professionalism and a problem-solving mindset
Preferred
Prior experience in a technical support or customer service role
Familiarity with other pharmacy software systems and healthcare IT
Experience with help desk/ticketing systems (e.g., Salesforce, Jira)
Bilingual proficiency is a plus
Benefits
Refreshments & Dining- HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health - mental well-being program
Paid Prenatal Leave
Company
PrimeRx.io
As pharmacists play an increasingly important role in patient care, the need has never been greater for technology-based solutions that add efficiency to operations and facilitate pharmacist-patient interactions.
51-200 employees
H1B Sponsorship
PrimeRx.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (5)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Darrell Hyde
Chief Technology Officer
Recent News
2025-09-17
Company data provided by crunchbase