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NetSuite · 3 months ago

Data Center Technician (JoinOCI-Ns2)

TX, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

NetSuite is seeking a Data Center Technician to serve as the technical liaison between technology teams and the Data Center Environment. The role involves maintaining operational aspects of the Data Center, troubleshooting complex infrastructure issues, and proactively monitoring customer environments.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshoot and solve all but the most complex infrastructure issues

Proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments

Make recommendations to resolve system errors and performance issues and take corrective actions

Create and maintain documentation on technologies you support

Execute small projects on your own and work with your manager in planning and executing larger local projects

Improve current processes, and introduce automation with aim towards simplification

Qualification

Data Center OperationsIncident ManagementSystems AdministrationPower Capacity AllocationNetworkingProcess ImprovementInfluencing SkillsCommunication SkillsIndependent Work

Required

Active TS/SCI security clearance w/polygraph

Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience

3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)

3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned

Must have demonstrated expertise in two or more of these areas: Power Capacity allocation – high and low density racks, Incident management and resolution on outages, Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP)

A solid level understanding of data center design, commissioning and operations best practices and ensures their application

Examples of process improvement execution

Examples of a drive to dig into the details of a system or process to solve customer problems

Excellent oral and written communication skills

Strong Adherence to Process and be process champion

Strong influencing skills

Ability to work independently, with little direct management

Experience supporting large, Enterprise customers in an Operations environment