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Havis, Inc. · 2 months ago

Service Technician - Power

Hilliard, OH, US

Full-time

Onsite

New Grad, Entry Level

$22/hr - $26/hr

Havis, Inc. is a company specializing in engineering and technical services, and they are seeking a Service Technician for Power Management Products. The role involves inspecting, testing, and repairing returned equipment, as well as assisting with customer support for product claims and returns.

Consumer Goods

Responsibilities

Receive and ship customer returned units, as needed

Perform inspection, test, and evaluation on returned equipment

Identify and confirm customer complaint(s) related to returned product

Perform diagnostic and repair services on defective equipment

Provide product inspection, test, and evaluation services on returned product

Document all findings (database entries, pictures, etc.)

Communicate new and/or unique findings to quality and engineering

Escalate findings related to product/customer safety (as required)

Assist with customer support (phone calls and emails) for product claims and returns

Process returns and credits according to account contracts and product warranties

Support Advanced Warranty Replacements (ADW) and other service programs

Receive/transfer inventoried items (as needed)

Support quarterly cycle counts on components used in service

Receive customer returns (itemize and inspect)

Package all returns for safe shipping and handling

Qualification

Electrical principlesMechanical assemblyEquipment repairAC/DC power managementCRM/ERP toolsEffective communicationProblem solvingTeam collaborationAttention to detailSelf-motivationAdaptability

Required

Knowledge of mechanical assembly and production techniques

Knowledge of electrical/electronic principles and test methods

Hands-on experience with electrical/electronic/mechanical equipment repair

Knowledge of AC and DC power management products and applications

Effective communication skills and professional attitude

Effective problem solving and troubleshooting skills

Ability to make individual contributions to collaborative efforts

Ability to maintain effectiveness with changing priorities/assignments

Ability to learn, understand, and apply new information and techniques

Ability to maintain data entries utilizing various CRM and ERP database tools

Appreciation for attention to detail, accountability, self-motivation, self-awareness

Appreciation for policies/procedures and ability to follow instructions/take direction

Must be able to lift and move up to 50lbs on a regular basis

Employee must be able to tolerate long periods of standing

Visual requirements include close vision, color vision, depth perception and ability to focus

Physical accommodations will be made to enable individuals with disabilities to perform essential job functions

Company

Havis, Inc.

Havis is the leading provider of end-to-end technology mobility and mounting solutions in retail & hospitality, public safety, energy & utilities, warehouse & distribution, field operations, transportation & logistics, healthcare, & military, defense, & aerospace.

Founded in 1928