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AVI-SPL · 2 months ago

Onsite AV Technician & Webcasting Service Specialist

US-NJ-East Hanover Twp

Full-time

Onsite

Entry Level

1+ years exp

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect. The Onsite AV Technician & Webcasting Service Specialist will provide on-premises support for customers, ensuring a world-class customer service experience through AV services and webcasting event management.

AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware

H1B Sponsor Likely

Responsibilities

Provide start-up and dedicated support for on-site, hybrid, and virtual meetings

Provide end-user support on the operation and use of collaboration technologies

Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings

Regular AV and videoconferencing room checks, certifications, and preventative maintenance in accordance with established standards. This includes but is not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, software updates, break/fix, de-installation, reinstallation, etc

Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies

Perform administrative tasks such as completing service tickets, maintaining the active status of requests and incidents, and maintaining associated records in all cases based on SOPs

Always ensure compliance with all Customer safety and procedural guidelines

Track all maintenance activities from start to finish with proper documentation

Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia

Provide start-up or dedicated support for webcasting events

Create and maintain documentation for the service in partnership with the global resolver and management teams

Coordinate updates to relevant end user interfaces & tools to ensure continued end user experience workflows

Coordinate with webcasting services vendors / account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure client's webcasting services run per SLA

Attend & contribute to regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, helping complete open tasks, and ensure end-to-end service alignment

Coordinate and facilitate additional services that are associated with webcasting solutions

Provide periodic and ad hoc reporting for the supported services

Qualification

Audiovisual integrationWebcasting managementSignal flow knowledgeComputer knowledgeIndependent thinkingTool usageCustomer serviceCommunication skillsDocumentation skills

Required

Ability to effectively communicate with employees, customers and colleagues

Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors

Ability to work and think independently and ensuring to meet deadlines

Intermediate computer knowledge

Knowledge of basic signal flow for audio, video and control

Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Minimum of a High School Diploma or equivalent

Minimum of 1 – 3 years of audiovisual integration experience preferred

Preferred

Formal education in Electronics or related field preferred

AMX Intro to Networking for AV Professionals

Crestron Professional Installation

Exton AV Associate Certification

AVIXA Quick Start to the Audio-Visual Industry

AVIXA CTS General Certification

Benefits

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Enjoyable and dynamic company culture

Training and professional development opportunities

Company

AVI-SPL

Glassdoor3.7

AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.

Founded in 1979

Tampa, Florida, USA

1001-5000 employees

https://avispl.com/

H1B Sponsorship

AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)