Panasonic Energy Corporation of North America · 3 months ago
Professional Service Technician - Lead
San Antonio, Texas
Full-time
Onsite
Senior Level
7+ years expPanasonic Energy Corporation of North America is a leader in providing innovative products and services in the refrigeration industry. The Professional Service Technician - Lead will manage a team of technicians to ensure effective maintenance, diagnosis, and repair of HVAC/R systems in supermarkets and convenience stores.
Information Technology & Services
Responsibilities
Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc
Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians
Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc
Implement pertinent training and provide opportunities for ongoing professional development for technicians
Coordinate technical support, guidance, and training to service technicians
Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc
Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes
Perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers
Enough system knowledge to match customer needs with potential sales opportunities and ability to complete rapid/accurate diagnosis
Manage truck inventory. Orders, receives, bills out and maintains parts responsibly with a minimum of waste. Manages assigned vehicle within all company guidelines. Maintains a clean vehicle, performs required maintenance on time
Complete necessary documents and electronic communication in a thorough, accurate, professional and timely manner. Demonstrate the ability to utilize hand-held device to complete necessary paperwork and invoicing requirements
Ability to systematically utilize mirror and flashlight to check all joints, install PVC drain pipe with minimal supervision, set and trim cases, install and adjust glass doors and frames, use temperature sensors, use brazing and soldering techniques, and determine proper coil layout in complex boxes
Accurately identify pipe size and fittings by sight, perform system refrigerant and oil conversions and test oil during conversion and electric weld a variety of metals and joint types
Identify, troubleshoot, and correctly size thermostatic expansion valves
Working knowledge of pressure regulators as they pertain to pressurized gases, refrigerant flow controls, TEV troubleshooting and replacement, and tracing complex schematic diagrams
Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, CO2 refrigeration, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, all system defrost types, recovery setup, torch setup, compressor operating parameters, conventional refrigeration system layout, and parallel rack system layout, and advanced wiring diagrams
Demonstrate a working knowledge of gauge, scale, recovery, ECM, shaded pole, PSC, three phase motors, compressor operating parameters, oil differential pressure valves and oil level controls,
Detect and repair leaks on conventional systems and parallel racks, solder with copper-to-brass and copper to steel, conduct compressor diagnosis and replacements, troubleshoot and repair more complex service calls, check/adjust oil management system and compressor oil level control
Serve as a mentor to other technicians and lead HVAC/R PM programs
Additional responsibilities as assigned
Qualification
Required
High School Diploma/GED
7 years in the field or 5 years with Certification from a Technical School for external candidates
3 years as a Certified Technician with completion of OJT & Skills Assessment for internal candidates
Valid Driver's License and maintain a safe driving record in accordance with the Fleet Policy
Physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an extended period
Excellent verbal and written communication skills
Detail oriented and highly motivated
Strong mechanical aptitude
Able to work nights and/or weekends as required
Strong leadership skills
Strong communication skills
Business acumen
EPA 608 Universal Certification
Superior decision-making ability and paperwork skills
Able to schedule work for other technicians
Able to correctly teach all the previously listed items
Preferred
HVAC-R Technical School Degree
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC
Benefits
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
10 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
Company
Panasonic Energy Corporation of North America
Panasonic Energy Corporation of North America (PECNA) is a large-scale, advanced battery manufacturer, operating in Sparks, Nevada and De Soto, Kansas, known for its quality of life and expansive outdoor adventures.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Justin Herman
VP & Chief Information Officer
Brooke Langhans
HPC Partner
Company data provided by crunchbase