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IQ Fiber · 3 months ago

Fiber Drop Technician

St. Petersburg, FL

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

IQ Fiber is a company dedicated to providing high-speed fiber-optic internet and exceptional customer service. They are seeking a Fiber Drop Technician responsible for installing network interface devices and ensuring the quality of fiber drop installations while interacting with customers. This role requires a proactive approach to service calls and installation tasks, with a focus on safety and quality standards.

InternetResidentialService Industry

No H1B

Responsibilities

Perform assigned fiber drop installations following established codes, standards, and norms for the industry

Resolve assigned fiber drop service tickets following established codes, standards, and norms for the industry

Dig either by hand or use a trenching machine to place underground fiber drops

Pull fiber-optic cable through conduit

Remove and replace hand holes and fiber markers

Repair underground plant as needed to resolve service tickets

Based on locate tickets from Sunshine 811, accurately locate and mark existing underground fiber to protect plant

Travel to the job site and arrive on time, in professional attire commensurate with the assigned work, with all safety gear, required tools and parts

Document actions performed, quality measures/readings, resolutions, etc. in installation order or service ticket via company provided technology

Utilize our systems and tools to proactively check for and resolve potential issues before marking the install or service call as complete

Adhere to company, industry (TIA/EIA, ANSI, BICSI) and OSHA safety standards and procedures

Perform basic splicing and basic fiber maintenance activities. Working knowledge of GPON and related terminals and equipment

Frequently lift and/or move up to 75 pounds repeatedly and/or move up to 100 pounds with assistance

Ability and willingness to work scheduled and/or unscheduled overtime work assignments and after-hours callouts in all types of weather

Focus on meeting or exceeding individual and team objectives and key customer success metrics (Install completion, Quality, CSAT, Meantime to Resolution (MTTR), etc.)

Interact with other teams to coordinate and disseminate information to complete job assignments and to meet Company service objectives

Interact with customers in a professional manner to foster positive relationships

Ensure vehicle has the proper equipment to complete assigned work (installation materials, tools, test equipment, etc.)

Properly operate and maintain all assigned vehicles, equipment and tools within company safety and brand standards

Maintain required certifications and/or licenses

Maintain a professional image

Effectively communicate IQ Fiber’s product and service offering

Navigate through multiple systems

Perform other duties as assigned

Qualification

Fiber optics installationTechnical aptitudeCustomer interactionProblem solvingCRM software experienceElectronics trainingTime managementAttention to detail

Required

Must live in the St. Petersburg, FL area

6+ months fiber optics installation and maintenance experience preferred, but we are willing to train

Ability to work independently in a fast-paced environment without supervision

Willing to learn, adapt and evolve with the team and company and develop new skills quickly

Strong technical aptitude with excellent end-user interaction skills

Must have good oral and written communications skills

Strong analytical and problem-solving skills

Computer skills to sufficient to process trouble tickets

High school diploma or equivalent

Must be able to pass criminal background check, driving record check and drug test

Must have a current valid driver's license that is automotive insurable, clear MVR

Employee is required to drive during nighttime conditions

Flexibility to work mandatory overtime to meet business needs

High integrity and strong work ethic are a must

Attention to detail and ability to think creatively and strategically is a must

Excellent organization and time management skills

Ability to interact and communicate effectively with other team members

Ability to lift, push and/or carry 75 pounds repeatedly

Must be able and willing to climb ladders and work on utility poles

Must be able and willing to work in adverse weather conditions and in attics and crawlspaces

Ability to frequently bend, climb, squat, reach and kneel

Seizing, holding, grasping, turning, or otherwise working with hand(s)

Lift hands frequently to reach above, below or at shoulder level

Must be able to perceive differences in wire and cable colors

Preferred

Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving

Experience in one or more ticketing, CRM, provisioning, ordering, scheduling, troubleshooting software and tools accessed via tablets and/or smartphones a plus, but will train

Electronics training/Certifications a plus