ServiceMaster RRH · 5 months ago
Fire and Water Damage Restoration Technician
Charlottesville, VA 22902
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrServiceMaster RRH is a company that provides fire, water, and mold remediation services for commercial and residential clients. The Fire and Water Damage Restoration Technician will monitor and complete tasks for water restoration jobs, ensuring quality control and customer satisfaction during the restoration process.
Consumer Services
Responsibilities
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Operate on a rotated on call basis to respond to emergency mitigation calls
Qualification
Required
High school graduate or equivalent
Training will be classroom setting as well as in the field training
Valid Drivers' License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skill
Experience with using technology for data entry
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Certifications can be provided after 90 days of field experience
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required
Express or exchange ideas with others quickly, receive and act on detailed information given
Must be able to pass a Medical Evaluation and Fit Test for full and half face respirators
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating
Benefits
401K
Health Insurance
6 Paid Holidays
Paid Vacation
Significant Incentives and Overtime for After Hours Work
All tools, cell phone, and uniforms provided
Company
ServiceMaster RRH
We are a full-service, restoration company specializing in water, mold, and fire damage.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase