IT Help Desk Technician (MSP) - Level 2 jobs in United States
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K2 Staffing · 3 months ago

IT Help Desk Technician (MSP) - Level 2

positionCarlsbad, CA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

K2 Staffing is a family-owned, community-focused Managed Services Provider servicing the coastal San Diego area since 2007. They are currently seeking an IT Help Desk Support Technician (Level 2) to provide remote and onsite IT support, handle escalated ticket resolutions, and assist with user onboarding and server/network support.

Staffing & Recruiting

Responsibilities

Escalated ticket resolution: Handle Level 2 incidents that frontline techs can’t resolve
Remote & onsite support: Provide both remote troubleshooting and occasional in-person service
User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace
Server and network support: Assist in deploying and diagnosing Windows Servers (2016–2022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches
Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures
RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work
Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles
Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance

Qualification

MSP experienceWindows Server 2016–2022Active DirectoryRMM/PSA toolsCompTIA A+Network+Security+Networking fundamentalsCustomer service orientationTroubleshootingCommunicationDocumentation skills

Required

2–3 years in MSP or equivalent IT service desk roles
Hands-on experience with Windows (10/11) and server OS (Windows Server 2016–2022), Active Directory, Microsoft 365, Exchange, basic networking, and hardware troubleshooting
Familiarity with RMM/PSA tools for monitoring and ticket management
Experience in client communication and user-facing support
Proficiency in OS deployment, patch management, malware removal, and event log analysis
Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup
Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite)
CompTIA A+, Network+, Security+
Microsoft credentials like Modern Desktop Administrator Associate, MCSA, MCSE, MCITP
Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs
Strong troubleshooting, documentation, and multi-tasking abilities
Excellent verbal/written communication with both technical and non-technical audiences
Customer service orientation—empathy, follow-through, and client satisfaction
Ability to work independently and collaboratively within a team setting

Preferred

2–4 years MSP help desk experience
CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus)
Skilled with RMM/PSA tools and supporting server, desktop, and networking environments
Excellent communicator, well-documented, proactive, and service-minded

Company

K2 Staffing

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K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge.
dateFounded in 2019
location
Carlsbad, California, US
people-size2-10 employees
web-link
http://k2staffinginc.com/

Funding

Current Stage
Early Stage

Leadership Team

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Jamen Griffith
Owner/Founder
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Company data provided by crunchbase